Totally Satisfied Towing and Recovery Inc.

Privacy Policy

Totally Satisfied Towing and Recovery Inc. (“we,” “us,” or “our”) is committed to protecting the privacy of our customers, prospective customers, and visitors to our website located at www.totallysatisfiedtowing.com (the “Website”). This Privacy Policy explains how we collect, use, and disclose your personal information.

Collection of Personal Information

Information We Collect

We may collect personal information about you in the following ways:

Information You Provide Directly:

  • Account Creation: When you create an account with us, we may collect your first and last name, email address, phone number, and mailing address.
  • Contact Forms: If you contact us through a contact form or by email, we may collect your name, email address, phone number, and the content of your message.
  • Customer Support: When you contact our customer support team, we may collect your name, email address, phone number, and the nature of your inquiry.

Information Collected Automatically: We may use technologies like cookies, web beacons, and pixels to automatically collect certain information about your device and your use of our website. This information may include:

  • Device Information: Your IP address, device type, operating system, browser type, and unique device identifiers.
  • Usage Information: Information about how you interact with our website, such as the pages you visit, links you click, and time spent on our site.
  • Location Information: Your approximate location is based on your IP address.

Please note that we may combine information collected from different sources to provide you with a more personalized experience.

Email and Text Message Communications

Text Message Communications

If you choose to receive text messages from us, we may collect your mobile phone number. We may use this number to send you text messages about your account, promotions, or other relevant information.

Opting Out of Text Messages

To opt out of receiving text messages from us, you can reply with the words “STOP,” “QUIT,” “CANCEL,” “OPT-OUT,” or “UNSUBSCRIBE” to any text message you receive from us.

Sharing of Mobile Numbers

We will not share your mobile phone number with third parties or affiliates for marketing purposes.

Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. These rights may include:  

  • Access: You may have the right to request access to the personal information we hold about you.
  • Correction: You may have the right to request that we correct any inaccurate personal information about you.
  • Deletion: You may have the right to request that we delete your personal information.
  • Restriction: You may have the right to restrict our processing of your personal information.
  • Objection: You may have the right to object to our processing of your personal information.

To exercise any of these rights, please contact us at [email protected].  

Please note that these rights may be subject to certain limitations.

We will respond to your request within a reasonable timeframe.

Data Security Measures

We are committed to protecting the security of your personal information. We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

Text Message Terms & Conditions

By opting in to receive text messages from Totally Satisfied Towing and Recovery INC., you agree to the following terms and conditions:

Types of Messages:

You may receive text messages related to services provided by Totally Satisfied Towing and Recovery INC., such as:

  • Appointment confirmations
  • Service updates
  • Tow truck ETA information
  • Payment reminders
  • Promotional offers (if you have also opted in to receive marketing messages)

Standard Messaging Disclosure:

Standard message and data rates may apply from your wireless carrier. These charges are billed by your carrier and are not included in any service fees from Totally Satisfied Towing and Recovery INC.

Opting Out:

You can opt out of receiving text messages at any time by replying with the word “STOP” to any text message you receive from us.

Getting Help:

For help with text messages, you can reply with the word “HELP” to any text message you receive from us.

Additional Information:

For more information on our privacy practices, please visit our Privacy Policy: [link to your Privacy Policy page – https://totallysatisfiedtowing.com/privacy-policy/]

Changes to These Terms:

We may update these Terms and Conditions at any time by posting the revised terms on our website. Your continued use of the text message service constitutes your acceptance of the revised terms.